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Store Policy

Note: Store policy below and website information is subject to change anytime.

Store Policy

Terms & Conditions

*All sales are final, no return for refund, but the TENS control unit can be exchanged or replaced per the warranty policy. *

*****Federal and State laws prohibit the return of any personal care item for reason of hygiene*****

we do not accept used medical device which could be contaminated and will be not resalable to any customers. 

For example, if you bought a medicine from pharmacy, if it does not work for your condition, you can not return the rest of medicine to the store as it is not resalable. 

Payment Methods 

We accept Visa, Master Card, Discover, American Express, PayPal, money order. We also accept medical expense cards: FSA (Flexible Spending Account), HSA (Health Saving Account) for TENS and Powered Muscle Stimulators. Upon successfully completing the payment transaction, we will process the order within two business day. Sales Tax Retail orders made from Kansas are subjected to a sales tax of 9.35% (subjected to change)

Domestic Shipping: 

Ship by USPS or UPS per weight of package. The more you order, the shipping cost will be less as combined shipping.  

For package ≤ 2 lbs, ship by USPS (3 - 4  Business days) shipping fee is $2.95 - $9.99;

For package ≥2.1 lbs-20 lbs, ship by UPS Ground (1 - 5 Business days), shipping fee is $11.95 - $20.95;

For package over 20 lbs, please inquiry about the quote first before you place an order with us.

International Shipping:

Shipping to Canada:

For package ≤2 lbs, ship by USPS First Class Mail Int'l  ( 7-10 days) shipping fee is $27.99;

For package ≥2.01 lbs-12 lbs, ship by USPS Priority Mail Int'l (7-10 days), shipping fee is $39-$106;

For package over 12 lbs, please inquiry about the quote first before you place an order with us.

Shipping to other countries:

For package ≤1 lbs, ship by USPS Priority Mail Int'l (2-8 days) , Middle East, Far East, UPS standard , shipping fee: $39;

For package ≥1.1 lbs-12 lbs, ship by USPS Priority Mail Int'l (2-8 days) , Middle East, Far East, USPS Priority Mail Int'l  or UPS, shipping fee: $47-$112;

For package over 12 lbs, please inquiry about the quote first before you place an order with us.

Customer Support
Toll free 888-860-7788
Mon-Fri 10:00am-5:00pm CST

Please note the following conditions on all international orders:

• As a customer, you are responsible to comply with International, national, or local laws regulating the importation of products you purchase. 

• If your order is refused delivery by customs for any reason such as any possible import duty and custom fee, HealthmateForever shall not be held responsible for any losses or costs incurred by you, the customer or importer. 

• If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. 

• If we receive a return of any shipment refused by customs authorities of any country, HealthmateForever will credit the customer for 80% of the value of the unopened and unhampered with products purchased. There will be no refund of shipping charges incurred for the return of the shipment or initial shipping charges sending the product. 


Warranty Policy
Please view from  here
Return Policy
Please view from here

Medical Disclaimer: 

All information is intended for your general knowledge only and is not a substitute for a medical advice or treatment for specific medical conditions. We cannot and do not give you medical advice. If you do not know what is causing the pain or other symptom, you should consult a medical doctor before you purchase any products from our store and start treating yourself. The information contained in this online site and email is presented in summary form only and intended to provide broad consumer understanding and knowledge of products offered.The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your physician or other health care provider. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here. If any adverse reaction or side effect, please discontinue to use it and seek professional healthcare provider for treatment.