Healthmate International LLC provides our consumers with 3 different types of warranty based on your situation. Obtaining warranty service is easy. Please mail or email the registration card back to us within 30 days of the purchase. You can also register your warranty online: www.healthmateforever.com
Manufacturer 2-Year Warranty
A manufacturer 2-year warranty is a warranty against defects in materials and workmanship of our units that have no time limit to make a claim. It doesn’t cover damage caused by misuse, abuse, accident, normal wear, industrial use or neglect or the attachment of any unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of HealthmateForever TENS EMS unit. This TENS EMS unit shall not be responsible for any type of incidental, consequential or special damages. If you need to repair or replace the device which is not due to manufacturer's defect, half price of the device will be charged.
Manufacture 3-Month Warranty
The following HealthmateForever devices are eligible for 3-month warranty:
YK15AB, HM8GL, HM8ML,CT15AB, ZT15AB, BM8ML, BM8GL，HM8GAB, HM10AB, HM10GL, NK10AB, NK10GL, NK8GL, NK8ML, Plus6IS, PM8IS, PM10AB, Pro10ab2c, Pro6ABS, SJ8GL, SJ8MAB, TS6AB, TS8AB, TS8ABV, TS8ABH,TS10AB, TS10ABV, TS10ABH, TS10ABV1, TS8L,NTS8, PR012ABQ and PRO8AB. Register HERE to extend it to 6 months.
2-Year Accidental Warranty
The 2-year accidental warranty covers you, as an owner of the TENS Unit and everyday life accidents such as the unit falling out of your hands and the screen breaking, or it fell out of your pocket getting into the car and you backed over it.
What does a 2 Year Accidental Warranty Covers?
- If your TENS Unit slips out of your hand and the screen breaks
- If your TENS Units is accidentally ran over
- If your TENS Unit falls into the water
If you are having operation issue with your device, please call us at 888-860-7788. Customer Service will assist you with troubleshooting.
Note: Store policy above and website information is subject to change anytime.
The return period is 30 days, start from the delivery date. All products must be returned in original packaging and must contain all components, accessories and user manuals. A 5% - 25% restocking fee may be charged based on the condition of the return products. Shipping costs are not refundable. All returns must be approved with a RMA number. The RMA # must be marked clearly on the returned carton and the number is valid for 7 business days from the date of issue. The return package must be shipped out within 7 business days. If the package was not shipped out on time, we may refuse to accept the return package, or we may charge a 5% handling and processing fee.The return package must include the following items and information:
• The RMA # (Please email us at email@example.com or call us at 888-860-7788 to get your RMA number)
• All items, components, accessories, and user manuals
• Return information sheet (Order #/receipt #, name, email, phone number, RMA number, return reason).
Customer service team will process the refund within 2-3 business days after they receive the return package. We do not take responsibility for the late refund due to incomplete return package information.
Returns will not be accepted on items that are:
• Missing or invalid order ID, or receipt #.
• Clearance or Dent & Scratch items or other special items
• Returned more than 30 days after delivery
• Returned without authorization
How to Obtain Your Manufacturer Warranty:
You can register your warranty online HERE, or you can fill out the warranty information form and mail it to our company:
Healthmate International, LLC
11100 W 82nd St, Lenexa KS 66214
If there is any manufacture defective issue or operating issue with your device, please contact our customer service by calling the toll free 888-860-7788, or sending email to firstname.lastname@example.org. The customer service representative will verify the order information and warranty information with you and walk you through troubleshooting steps first. If the issue cannot be solved by troubleshooting, the customer service representative will provide the replacement instruction and the RP#/EX#.
You need to fill out the form “Replacement/Exchange Information Form”, which includes RP#/EX#, order ID, Model #/Item name. customer name, shipping address, phone #, email, and reason. The RP#/EX# must be marked clearly on the returned carton and the number is valid for 7 business days from the date of issue. The defective unit must be shipped out within 7 business days. If the unit was not shipped out on time, we may refuse to accept the replacement.
The return package must include the following items and information:
• The defective unit and any accessories we require to send back
• The “Replacement/Exchange Information Form”
It takes 2-3 business days to test and exam the returned unit and process the replacement unit. The replacement may delay if there is any missing or invalid information in the returned package.The color of the replacement unit may vary. If the defective unit is discontinued, we may replace it with a new unit with equivalent value or more.
If the returned unit is worn out or damaged, we will NOT provide a free replacement unit. The customer service representative will contact you if the returned unit is not eligible for a free replacement unit. You need to buy another device, or you can pay half of the original price you paid to get a new replacement unit.