RETURN POLICY
Return & Refund Policy
At HealthmateForever, we want our customers to have a clear and consistent understanding of our sales, exchange, and warranty procedures.
All Sales Are Final
All sales are final. HealthmateForever does not offer returns for refund. If you have a problem with your order, such as receiving the wrong item or a product that does not work properly, please contact our support team and we will review your case.
To contact us, text 816-248-1318 or email [support@healthmateforever.com](mailto:support@healthmateforever.com) before sending any product back. Customers should not return products without prior authorization.
Medical Device Hygiene Policy
For health and hygiene reasons, HealthmateForever TENS/EMS units and related medical-device products that have been used, worn, or exposed to the body are not eligible for return or resale.
Opened products may be subject to inspection before any exchange or replacement is approved.
Consumable accessories that have been used, including electrode pads, are not returnable for hygiene reasons.
Wrong Item Received
If you received an item different from what you ordered, please contact our support team with your order number and photos of the item received. Our team will review the order and let you know the next steps.
Defective or Malfunctioning Products
If a product appears to be defective or is not functioning properly, please contact our customer support team before returning it.
Our support team may first help with troubleshooting, because many operating issues can be resolved without returning the device.
When appropriate, HealthmateForever may offer a replacement, exchange, or other remedy in accordance with the applicable warranty.
Warranty Service
Warranty coverage varies by product and model. Please refer to the product page and product manual for warranty details.
Customers requesting warranty service may be asked to provide:
Product model
Order number or proof of purchase
Description of the problem
Photos or video showing the issue, when appropriate
Other information reasonably needed to evaluate the claim
Warranty service is provided through repair, replacement, or exchange and does not include a cash refund.
Any applicable warranty handling or replacement fee will be disclosed before the customer is asked to proceed.
Shipping
Unless the issue results from an error by HealthmateForever or an approved product defect, customers may be responsible for shipping costs related to an exchange or replacement.
Original shipping charges are not refundable unless otherwise required by law.
Unauthorized Returns
Products sent back without prior authorization may experience processing delays and may not qualify for an exchange or replacement.
Please contact us before mailing a product back.
Contact Us
For exchange, replacement, or warranty questions:
HealthmateForever Customer Support
Text: 816-248-1318
Email: [support@healthmateforever.com](mailto:support@healthmateforever.com)