Healthmate International LLC provides our consumers with a Lifetime Manufacturer Lifetime Warranty on all of our TENS EMS devices which is valid in the USA and Canada. The warranty states that: A lifetime warranty is a warranty against defects in materials and workmanship that has no time limit to make a claim, rather than a warranty that the product will perform for the lifetime of the buyer.
HealthmateForever warranty doesn’t cover damage caused by misuse, abuse, accident, normal wear, industrial use or neglect or the attachment of any unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of HealthmateForever TENS EMS unit. This warranty is effective only if purchased and operated in the USA and Canada. A product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications is not covered under warranty. This TENS EMS unit shall not be responsible for any type of incidental, consequential or special damages.
However we do provide our consumers with the option to buy a 2 year accidental warranty which is priced at $100.00.
How is the unit replaced?
New version will be replaced if the old version is discontinued.
Due to the manufacturer’s defect, free replacement of a new control unit is provided.
If it is not due to the manufacturer’s defect, you can buy a new unit or upgrade unit.
Our product is covered by a lifetime warranty due to manufacturer’s defect warranty. Products purchased at our company are exchangeable but not refundable.
*****Federal and State laws prohibit the return of any personal care item for reason of hygiene*****
Technical Support and Customer Service are available.
5 days a week: Monday -Friday 10:00 am-5:00pm Central Standard Time USA
Office is closed on weekends and holidays.
Toll free: (888) 860-7788