Troubleshooting – HealthmateForever
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Top TENS Unit Troubleshooting Questions!

Issues for whatever reason sometimes happen. Here are some of the most common troubleshooting techniques to ensure you can get back to living pain free as quickly as possible. If your issue is not on the list feel free to contact us toll free at 888-860-7788 or send an email highlighting your troubleshooting question to support@healthmateforever.com.

ISSUE

CAUSE

SOLUTION

One pad feels stronger than the other.

This is normal. Different areas of your body will react differently.

Nothing needs to be done. Make sure the pads are moist and are making good contact to the area.

During the treatment, the skin feels a painful burning sensation or the stimulation seems to be weaker.

Adhesive gel pads are not adhering firmly to the skin. One other cause is the gel pads may be too dry.

Apply a few drops of water to the adhesive surface of each pad and make sure the pads are pressed firmly to the skin during application.

Unit is on, but no sensation is felt in the pads.

Both pads are not firmly on the skin or there is a loose connection. The intensity level may also need to be increased to a higher lever.

Make sure both pads are firmly pressed against the skin. Make sure all connections are secure from the unit to the wires and the wires to the pads. Increase the intensity level.

Adhesive gel packs do not stick to skin even after cleaning and moistening the gel pad.

Adhesive gel pads need to be replaced.

Replace the set of pads. Pads can be purchased from www.healthmateforever.com 

Unit does not turn on or the screen is dim.

Battery is low.

Recharge the battery.

 

Does not provide adequate pain relief.

Not using it long enough or frequently enough. Not lying down when treating neck.

Use your unit for 20-30 minutes at a time, 3-6 times per day. Lie on your back for neck support when you need relief for headaches or neck pain.