Frequently Asked Questions (FAQs) – HealthmateForever
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Frequently Asked Questions (FAQs)

  1. What are TENS & EMS Electrotherapy medical devices?
  2. How TENS and electrical muscle stimulator works?
  3. What therapeutic solutions  does TENS EMS/PMS electrotherapy device provide?
  4. What is pulse intensity specification of TENS EMS/PMS electronic muslce stimulator?
  5. What kind of technology does the modern digital TENS and EMS electronic pulse massager use?
  6. How to take care of the replacement electrode massage pads?
  7. The electrode pads are not sticking, what should I do?
  8. Why I feel stinging sensations from the electrode pads sometimes?
  9. I can barely feel anything from the electrode pads, what is wrong?
  10. I have a pacemaker, is this instrument safe for me to use?
  11. Where can I apply the electrode pads?
  12. How long can I use the TENS power muscle stimulator?
  13. Do I need to ask my doctor first about using this electrotherapy device?
  14. What is difference between TENS and EMS or PMS ? 
  15. Warnings
  16. What do other people think about TENS/EMS Units?
  17. Disclaimer

1.  What are TENS & EMS electrotherapy medical devices?

The cutting edge technologies are applied to TENS and Power Muscle Stimulator:

-Bioelectricity technology to make our device interactive with human body bioelectricity and send electrical impulses to the body;

-TENS and muscle stimulation technology to produce motor contraction;

-Human body simulation technology to simulate ancient Chinese therapeutic methods, which have been proven to be effective for over 2500 years, up to 5000 years;

-Combining modern digital programming technology in a compact pocket size design; make it convenient and portable for use;

- Healthmate is the first company to have patent design of the iPod size tens ems unit with backlit in August, 2012; We are the first one to design the isolated independent intensity control in both AB channels in the iPod size TENS EMS units;

- The first one to design Touch Screen TENS EMS units in 2014.

We are proud to be in a leading place in the innovative pocket size TENS EMS unit line.   All the copyrights and patent are reserved by Healthmate International, LLC.  We take legal action against  any infringed or counterfeit products.

Simply place the electrode pads over your area of pain, select the setting that’s right for you, and increase intensity as high level as you can stand! The drug free pain relief TENS EMS/PMS system is equipped with  manual modes, delivering specific treatment techniques and  automatic modes, using pre-programmed pulses, to optimally deliver therapeutic results ranging from deep-tissue stimulation, to invigorating muscle-building, to soothing relaxation.

The  TENS EMS/PMS electronic pulse massagers are State of the Art electronic hands-free portable medical devices. These medical devices are used by chiropractors, massage therapists and medical physicians, now for everyone self-care at the comfort of home, indoor and outdoor.

The  TENS EMS /PMS electrotherapy devices combine Chinese acupuncture with deep tissue massage sensations to effectively relieve tension and severe discomfort of the body without drugs or side effects. It sends bio-electric pulses directly to the muscle tendons and sore joints to relieve chronic discomfort and inflammation.

3. What therapeutic solutions  does  the modernTENS EMS/PMS electrotherapy device provide?  in several natural ways, no drugs, no lotion, no gel involved, no side effects

When the electrode pads directly are on the targeted area through regular contraction of the muscle, it can accelerate micro-circulation, and promote the absorption of inflammatory substances.

-Needle free acupuncture: Treat from acupuncture points to unblock blockage of Chi and blood,  refer to placement points in the acupuncture chart or manual when you treat targeted area;

-Natural pain relief: Stimulate the production of endorphins which is natural pain killer in the body;

-Natural antibody: Stimulate the production of antibody which is natural antibiotics. Improve blood circulation and reduces inflammation by circulating inflammatory substances out of body.

-Natural energy: stimulate from acupuncture points along energy meridian, improve micro-circulation of Chi to promote energy;

There are additional ways to gain:

-Active Muscle Toning: Through electronic pulses similar to those produced by the brain to stimulate muscle tissue during active exercise, deliver a vigorous work-out to improve muscle tone and performance;

-Stress and Anxiety Relief: offers pre-programmed modes designed to simulate a soothing massage at the muscle-tissue level, promoting stress  and anxiety relief and general relaxation.

Newly developed innovative traditional Chinese therapy device came out as TENS & PMS devices are for pain management, promote energy level, fitness and wellness.

“The statistics, according to the National Center for Health, show that chronic pain results in a loss of productivity of nearly $100 billion a year.”

“More than 76.2 million Americans suffer some sort of chronic pain on a daily basis, but there are solutions and many of them are drug free. Plenty of people are using tiny portable devices that treat pain by sending electronic currents through the skin.”

“One in four Americans suffer from chronic pain, that’s 76.2 million of us in America has solid suffers. But the answer might be a new device, about the size of an iPod, which promises relief for the most of unbearable pain. It’s an innovation on our traditional technology.

4. What is pulse intensity specification of TENS EMS/PMS electronic muscle stimulator? 

 DC: 3.7 V Lithium Battery

Output pulse width: 90μS ± 15%

Pulse Rate: <100HZ

Max output amplitude: <5V (r.m.s)

5. What kind of technology does TENS and EMS electronic pulse massager use?

    TENS power muscle stimulatoruses innovation of Human Bioelectric Emulation technology. There are other electronic massagers out in the market that use similar technology, but most of them only provide one “tapping” sensation. Your body will get accustomed to that one particular sensation and it will eventually stop responding to it. On the other hand, produces various kinds of massage sensations in a random fashion so that your muscles are always in for a surprise every time you use it.

6. How to take care of the replacement electrode massage pads?

Before applying massage pads, clean your skin first if you use skin cream or if your skin is dirty. If the pads become dirty, you can use clear water or hand sanitizer gel to clean.

Depending on frequency of use, the pads can last from one month to several months. If you find the pads lose their adhesiveness and it is very difficult to make them adhesive again by applying drops of clear water, or if the pads are worn out, you need to change the pads. Extra massage pads can be ordered. To change the pads, just unsnap the button on the back of the pads and clip on the new pads. Once you put a new set of pads on, the device will work like new again.

7. The electrode pads are not sticking, what should I do?

Make sure that the protective plastic covering the massage pads have been removed. The electrode pads are water activated. Before each use, dip your fingers into some water and rub the water onto each pad. Apply the pads immediately to your skin when they are still wet.

Remove the old pads and replace with new pads about once a month to ensure maximum effectiveness. Also, remember to place the pads back into the storage tray right after each use to prevent the pads from drying up and picking up dirt.

Note: Snap on electrode pads are only compatible with our snap-on dual-leads wires that are included in the kit in any device models excluding YK15 and YK15AB. 

Inserted pin electrode pads are compatible with HealthmateForever YK15 or YK15AB TENS EMS units.

Attention: We are not responsible for pads that are not supplied from HealthmateForever. Our pads are the only ones that have been tested to be compatible with HealthmateForever devices.

8. Why I feel stinging sensations from the electrode pads sometimes?

The pads must be moist and sticky to work. Pads that are not moist enough will produce a weak and stinging sensation. Before each use dip your finger into some clear water and rub the water onto the massage pads. Apply the pads immediately to you skin when they are still wet. Make sure that the pads are making full and firm contact with the skin.

Worn out pads may also cause a stinging sensation. Replace the pads as needed. Even when you feel stinging sensations, you may just need to make sure that the pads are moist with water on the adhesive side of the pads.

9. I can barely feel anything from the electrode pads, what is wrong?

Check the wire connection to the pads and make sure the plug is securely plugged. Make sure the batteries are in good condition. Check the pads are moist and not worn out. Turn the switch off then turn on again. Please make sure both pads attach on same person’s body in order to feel the sensation. Generally increase the intensity level by turning the switch toward “on”.

10. I have a pacemaker, is this instrument safe for me to use?

No, unfortunately, the unit is not recommended to be used by those with a pacemaker. If you have a heart condition but not wearing a heart pace maker, then it is safe for you to use it.

11. Where can I apply the pads?

Generally speaking, apply pads to anywhere except heart and brain area . We recommend some common massage points in the manual for most effective relaxation on your body. The best way to relieve your pain is to find the pain points with fingers and apply the pads there.

Apply the pads on or around the painful area always making sure a pair of same size pads are on nerves or muscles. The best way to relieve your pain is to find the pain points and apply the pads there.

HealthmateForever TENS EMS/PMS unit provides passive exercise to cellulite areas and helps to shape your body. This is ideal for women to use on their abdominal muscles after giving birth, and for anyone who lives a sedentary life style. Elders or those who sit for prolonged periods of time can use HealthmateForever TENS EMS/PMS unit on all different muscle groups to maintain muscle tone and prevent stiffness.

HealthmateForever TENS EMS/PMS unit is also used to help relieve tired, achy, strained muscles and to give you relaxation and a deep soothing massage.

12. How long can I use the TENS EMS power muscle stimulator?

You can use it as often as you like. You can use it from 20 to 60 minutes each time, 2 to 3 times per day for better and faster improvement. There are NO chemicals or drugs or creams involved. It is very safe for long term use.

13. Do I need to ask my doctor first about using this electrotherapy device?

This device is designed for your personal use and is not intended to replace any health professional care.

When in doubt, we recommend that you consult with your doctor first.

14. What is difference between TENS and EMS or PMS?

TENS Unit vs EMS/PMS Unit 

Transcutaneous Electrical Nerve Stimulations (TENS) are safe non-invasive, drug-free methods of pain management. TENS is currently one of the most commonly used forms of electro- analgesia. The TENS device relieves pain by sending small electrical impulses through electrodes placed on the skin to underlying nerve fibers. TENS works by two different mechanisms.

       First, electrical stimulation of the nerve fibers can block a pain signal from being carried to the brain. If the signal is blocked, pain is not perceived.
       Secondly, the body has its own mechanism for suppressing pain. It does this by releasing natural compounds called endorphins which act as analgesics.
By effectively managing pain without drugs, TENS allows many people with chronic pain conditions, to resume daily activity. TENS has proven to be beneficial in the treatment of acute and chronic pain caused by pain related medical conditions. When TENS is used as an analgesic, patients are instructed to try different frequencies and intensities to find those that provide them with the best pain control. Optimal settings of stimulus parameters are subjective and are determined by trial and error.

Electrical Muscle Stimulator (EMS), now called Powered Muscle Stimulator (PMS) is intended to stimulate healthy muscles in order to improve or facilitate muscle performance.
1. Relaxation of muscle spasms
2. Prevention or retardation of disuse atrophy
3. Increasing local blood circulation
4. Muscle conditioning
5. Immediate post-surgical stimulation of calf muscles to prevent venous
thrombosis
6. Maintaining or increasing range of motion

15. Warnings

  1. The long term effect of chronic electrical stimulation are unknown.
  2. TENS EMS unit should not be applied to the carotid sinus nerves, particularly in patients with a known sensitivity to the carotid sinus reflex.
  3. TENS EMS unit should not be applied over the neck or mouth. Severe spasm of the laryngeal muscle may occur and the constructions may be strong enough to close the airway or cause difficulty in breathing.
  4. TENS EMS unit should not be applied onto the chest near the heart in that the introduction of electrical current into the heart may cause cardiac arrhythmias.
  5. TENS EMS unit should not be applied trans-cerebrally
  6. TENS EMS unit should not be applied over swollen, infected or inflamed areas or skin eruptions, e.g., phlebitis, thrombophlebitis, varicose veins, etc.
  7. TENS EMS unit should not be applied over, or in proximity to cancerous lesions.
  8. TENS EMS unit should not be used on pregnant women.
  9. TENS EMS unit should not be used on people with pacemaker or with any heart condition.
  10. TENS EMS unit should not be used on people who have epilepsy or mental diseases.